Shipping policy

How much shipping fees should I pay?

We provide free standard shipments to the USA for orders over $100 USD Please be aware that the $100 USD here refers to the total amount actually paid by a customer after applying any kind of discount coupon. 

What countries and regions do you ship to?

Currently, we only ship to the United States of America. Please feel free to contact chihua-eu@outlook.com if you could not check out.

When will my orders be shipped out?

Once your order is submitted and paid, the in-stock products will be shipped out within 2- 3 business days, and upload the tracking number ASAP.

How long does it take to deliver my order?

Normally, the standard shipping will take about 8 - 15 business days except for a few remote areas.

(The time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Here are the ETA that vary by destination:)

How do I track the shipping status of my orders?

We will upload the tracking number to your order once it is shipped and you can track the shipping status on Track My Order.

Additional notice about shipping

This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

1. We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee (according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

2. We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.